Most jewelry is made-to-order and usually ships within 5 business days. Additional time will be required for custom orders and select pieces. See additional time estimates in the item descriptions.
UPS Ground (USA)
UPS 2nd Day Air (USA & Canada)
We accept returns for full refund or exchange within 7 days of your packages's delivery. Shipping costs are non-refundable and the customer is responsible for return shipping costs.
We are not responsible for lost packages and cannot issue a refund if your package is lost or damaged. Please use a trackable shipping service such as UPS or Fedex, as we cannot guarantee a refund if your package gets lost or stolen.
Should you need to exchange for another size, you must place a new order and return your initial purchase for a refund.
Refunds will be made in the form of the original payment.
Custom items and items on sale cannot be returned or exchanged.
Every piece is designed and assembled at the In Arms studio in Brooklyn, NY. Each prototype is hand-carved in wax before being cast at a local casting house in the Manhattan jewelry district. This casting company recycles all their metals and pride themselves on having an environmentally friendly refinery.
For further inquiries about our process, please contact us at info@inarmsjewelry.com.
To inquire about ordering a custom piece of jewelry, please use our contact form or email us directly at info@inarmsjewelry.com.
In Arms jewelry is designed to improve with age, becoming more beautiful as the metal tarnishes and dulls.
Each piece of our jewelry is crafted individually, by hand, resulting in the small surface variations and imperfections that make the pieces unique.
If you prefer a more refined look, avoid wearing the jewelry while doing rigorous activities and do not wear it with other jewelry that may scratch the surface. Remove jewelry before sleep and store in a box or pouch. Use a polishing cloth to bring back shine.
For all repairs, please use our contact form and include a detailed description of the item.